Frequently Asked Questions
General
1. Do you have a physical location?
We don't have a permanent location yet, but we plan to acquire one in the near future.
2. How can I get my items to you?
We offer door-to-door service and also have a drop-off and pick-up location at 30 Shady Acres Drive, Brackley Beach, PE, Canada. Please note that pickup and delivery come with a charge depending on location, ranging from $10 to $30 on the island.
3. Do you offer services outside of PEI?
Yes, we offer Software Development Services only to clients outside of Prince Edward Island.
4. How can I make payments for services?
Payments can be made via Credit or Debit cards with our POS Terminal. We also accept other payment methods such as Bank Transfer, Interac, and Cheques. Our online store for payments will be coming soon.
5. Do you provide tax receipts?
Yes, we provide tax receipts for all services rendered.
Repairs
1. What repair services do you offer?
We offer repairs for phones, laptops, computers, printers, and servers. Our repair services typically take 2 to 3 days depending on the complexity of the issue. Please note, we charge for labor in addition to the cost of parts.
2. Why do repairs take 2 to 3 days?
Repair times can vary based on the issue and the parts required. The primary reason for the timeline is that we don't hold inventory yet, so sourcing parts may take additional time. We strive to ensure that all repairs are done efficiently without compromising on quality.
3. Do you charge extra for labor?
Yes, we do charge for labor in addition to the cost of parts. Labor charges vary depending on the type and complexity of the repair. We provide a detailed breakdown of costs before we begin any work.
4. How long does it take to repair my device?
Our repair services typically take 2 to 3 days, depending on the severity of the issue and part availability. We always aim to get your device back to you as quickly as possible while maintaining the highest standards of repair.
5. Do you offer computer building services?
Yes, we provide custom computer building services. Whether you're building a gaming PC, workstation, or a server, we can help you design and assemble a system that meets your needs.
6. Do you apply markup on parts for repairs?
We do not apply any markup on parts. We source the necessary components at cost price, and you pay only for the parts we use for the repair.
7. Can I bring my own parts for the repair?
Yes, you are welcome to provide your own parts for the repair. However, we recommend letting us source the parts to ensure compatibility and quality.
8. How can I get a quote for my repair?
You can get a free repair quote by contacting us with details about your device and the issue. We will provide a cost estimate based on the repairs needed.
9. Do you offer a warranty on repairs?
Yes, we offer a warranty on all our repair services. The length of the warranty may vary based on the type of repair, but we stand behind the quality of our work.
10. How do I track the progress of my repair?
You can check the progress of your repair by reaching out to us directly. We will provide you with regular updates as we progress through the repair process.
Software Development
1. What software development services do you offer?
We specialize in custom websites, mobile apps, Windows apps, and iOS apps. We use technologies like Java, Groovy, PHP, C# .NET, Angular, React, and Next.js to build scalable and performance-driven software.
2. Do you provide post-launch support for websites and apps?
Yes, we provide post-launch support to ensure your software continues to function optimally. This includes bug fixes, updates, and improvements based on user feedback.
3. How do I get a quote for my software project?
You can request a quote by emailing us your project requirements at info@nighttechservices.com or by filling out the contact form on our website. We'll provide a custom quote based on the scope of your project.
4. What technologies do you use for app and website development?
We utilize a range of technologies such as Next.js, Angular, React, PHP, Java, Groovy, C# .NET, and React Native to build robust and scalable software solutions.
5. How do I track the progress of my project?
You'll be assigned a project manager who will provide regular updates on your project's status. You'll be informed of milestones, timelines, and any changes as they occur.